We take your privacy seriously
We take the privacy of your information very seriously. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.
We acquire and use your personal information in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This is to comply with our legal and regulatory obligations and fulfil our legitimate interests of delivering the goods you order.
We collect personal information (such as your name, email address and any other details you provide to us that identifies you as an individual) from you when you submit an application online or by telephone. Your information may also be provided to us based on your application through a third party agent. We use a contract legal basis to process this information.
We do not collect any information when you browse our website. We do not log your IP address or collect cookies.
Use of information we collect
We will only use the information you provide to us to fulfil any requests for information or services placed by you, and to communicate with you about fulfilling those requests. This may include sharing your information with a third party agent to arrange payment. Your personal information shall not be used for any other purposes.
We retain your information for as long as it is needed to manage your account and for at least 7 years afterwards unless a longer period is required by law.
We store your information in the European Economic Area (EEA). We may transfer your data outside the EEA but will ensure that before we do so, there is adequate protection in place to ensure the security of your data. We are serious about guarding the security of your personal information that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.
Upon request, we may provide you with a copy of the personal information which we hold about you. We will do our best to provide this information in a format that suits you. Please address requests to email@example.com and use "access request" as the subject heading, or write to us at our office address. Please provide your name, address and phone number, and a customer number if you have one available for identification purposes.
At your request, we will use reasonable efforts to update / correct personal information previously submitted by you. You may also request that we cease processing the personal information we have about you and that we delete your personal information from our database or records.
You can ask us to stop or limit our use of or to delete your information in certain circumstances.
Changes to this policy
If you have a question, want to exercise your rights, or make a complaint please contact our office (01 4536913) and ask for Data Protection. If we cannot resolve your complaint, you may contact the Data Protection Commissioner at 1890 252 231 or firstname.lastname@example.org.